REFUND POLICY

Refund and Cancellation Policy

Fucah Technologies ensures our customer satisfaction on all the phases. So we rely on this policy to make it more convenient. Fucah holds the right to do any change in this subscription agreement from time to time.

Filing a Complain

We are of the view that every project is initiated with a goal to meet a specific service. Refund is the last resort that you may like to take when things are absolutely not working out and you have made all possible attempts of working out a mutually acceptable solution. We will therefore like to understand if we can reach and amicable and mutually acceptable solution. If you dissatisfied for any reason which has initiated to file a refund claim, Please take out some time and write to us at [email protected] to initiate a dialog before claiming a refund. Refund claim must only be filed if the mutual settlement process fails or if you are not satisfied with the outcome.

Use of Information

Our primary goal in collecting user information is to enhance your experience on our website and the web. We use the analytics collected by our system to determine which areas of our website you prefer based upon the frequency of your visits and engagement with those areas.

Our knowledge in this helps us to optimize and improve upon our services to meet your expectation.

Eligibility for refund

At Fucah, every project is important to us therefore, we make sure that we handle each project with utmost care and professionalism. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute solution process, or services and refund policy related to each service is very clearly listed.

Domain Name Registration.

Once you agree that we purchase your Domain Name on your behalf, you are its owner and it cannot be "cancelled" until the duration of the domain term has expired. Domain names are controlled worldwide by Internet Corporation for Assigned Names and Numbers (ICANN ) organization and we do not have any control over them.

Web design

  • Full refund if project has not been initiated.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The amount will be calculated by Fucah taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
  • No refunds: If the project has been completed and uploaded on the server.

Web App/ Mobile App.

  • Full refund: If the project has not been initiated.
  • There is an agreement for every programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
  • Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Fucah taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
  • No refunds: If the project has been completed.

Software testing

  • Full refund: If the project has not been initiated.
  • Partial refund: If the project has been stared already. The amount will be calculated by Fucah taking into account the proportion of the project tested and the proportion yet to be tested as per the pre-defined scope of the project.
  • No refunds: If the project has been completely tested.